A: Most hats are standard size (generally suitable for head circumference 54–58cm). Some styles offer adjustable designs (such as built-in adjustment straps). We recommend measuring your head circumference and referring to the size guide on the product page to choose the right size.
Q2: What's the difference between a straw hat and a fedora?
A: Straw hat: Breathable and lightweight, suitable for spring, summer, and outdoor use. Fedora: Made of wool or blended materials, with a more structured feel, suitable for autumn, winter, or everyday wear.
Q3: Will the hat deform easily?
A: We use reinforced packaging, so it is not easily deformed under normal use. However, hats are structural products, so please avoid prolonged compression or folding for storage.
Q4: Is the hat adjustable?
A: Some styles have built-in adjustment straps or Velcro, which can be adjusted for tightness. Please see the product details page for specific information.
Orders and Shipping
Q5: Is shipping free?
A: Yes, we offer free shipping on all orders; no additional shipping fees apply.
Q6: How long will it take to receive my order?
A: Order processing time: 1–3 business days
Delivery time: Usually 7–15 business days (may vary slightly by region)
Q7: How do I track my order?
A: After your order is shipped, you will receive an email with the tracking number. You can check the delivery status at any time.
Returns & Exchanges
Q8: Can I return or exchange an item?
A: Yes. You can apply for a return or exchange within 30 days of receiving the item (subject to return/exchange conditions).
Q9: Is there a return shipping fee?
A: For quality issues: We will cover the shipping fee. For non-quality issues: The customer will cover the return shipping fee.
Q10: How long does it take for my refund to arrive?
A: We will process your refund within 3–7 business days of receiving the returned item. The exact arrival time depends on the payment method.
Usage & Care
Q11: Can the hat be washed? A: Straw hat: We recommend wiping with a dry cloth and avoiding washing. Felt hat: We recommend dry cleaning or using professional cleaning tools.
Q12: What should I do if my hat is deformed?
A: You can try the following methods to restore its shape:
Lightly iron with steam and then manually reshape.
Supplement with soft materials to help it retain its shape.
(Avoid direct contact with high temperatures)
Other questions
Q13: How do I contact customer service?
A: You can contact customer service through the website's contact page or by sending an email to vanta@szmoic.com. We will reply within 24 hours.
