• Returns and Exchanges

Returns and Exchanges

1. Return/Exchange Period

You can apply for a return or exchange within 30 days of receiving the goods.

Applications submitted after 30 days will not be accepted.

2. Eligible Return/Exchange Conditions

To ensure your item meets the return/exchange criteria, please ensure the following conditions are met:

• The item is unused and unworn.

• It is in its original condition (no stains, no damage, no deformation).

• Tags and packaging are intact (including hat box/bag).

3. Non-Returnable/Exchangeable Items

Returns and exchanges will not be accepted in the following situations:

• Used or man-made damaged items. • Hat deformation due to personal reasons (e.g., squeezing, improper folding)

4. Exchange Policy

For size or style exchanges, please contact customer service.

Exchanges are only accepted for the same style or equivalent value.

If there is a price difference, the difference will be refunded or charged accordingly.

5. Return Shipping Costs

For product quality issues (damage, wrong item, etc.), we will cover the return shipping costs.

For non-quality issues (e.g., dislike/size mismatch), the customer will bear the return shipping costs.

6. Return Process

① Contact customer service to submit a return request (provide order number). + Problem Description)

② Obtain Return Address and Instructions

③ Address:

④ Ship the item back and provide the tracking number

⑤ After receiving and inspecting the item, we will process a refund or exchange.

7. Refund Policy

Refunds will be returned to the original payment method within 3–7 business days.

Actual arrival time depends on your payment method (e.g., Visa, MasterCard, etc.)

8. Important Notes

We recommend using trackable logistics for returning the item.

Please pack properly to avoid damage during transportation.

Hats are easily deformed; please do not fold them before returning.

9. Contact Us

For any questions, please feel free to email vanta@szmoic.com to contact customer service. We will handle your request as soon as possible.